1. Introduction
Pandora Pay is a U.S.-based consumer payment and payout facilitation platform that allows individuals (“Users”) and authorized business entities (“Brands”) to send and receive money through secure digital transactions. Our platform is designed to support brands that operate within the online skill-based gaming and sweepstakes industry, provided they comply with applicable law.
Pandora Pay is not a bank or financial institution and does not offer banking, credit, or insured depository services.
2. Eligibility and Account Creation
To create and maintain an account with Pandora Pay, you must:
Be at least 18 years of age.
Have the legal capacity to enter into a binding agreement.
Provide truthful and accurate identification and contact information.
Not be listed on any sanctions or watchlists issued by the U.S. Treasury Department or other governmental agencies.
All accounts, whether personal or business (Brand), are subject to review and approval by Pandora Pay’s Compliance and Risk team.
3. Identity Verification and KYC Requirements
As part of our Know Your Customer (KYC) and Anti-Money Laundering (AML) obligations, we require all users and brands to verify their identity.
For Individual Users:
Full legal name
Valid email address and phone number
Government-issued photo ID (if requested)
Security passcode and responses to verification questions
For Brands:
Legal business name and structure
EIN (Employer Identification Number)
Business address and phone number
Business bank account details
Primary contact and administrative users
Signed agreements and risk disclosures
Industry-specific documentation (e.g., sweepstakes rules)
Failure to comply with KYC/AML checks may result in account suspension or permanent termination.
4. Acceptable Use Policy
Pandora Pay may only be used for lawful purposes. You agree not to use the Services for:
Fraudulent or deceptive practices
Money laundering or terrorist financing
Gambling operations not authorized under sweepstakes law
Drug trafficking, illegal weapons sales, or other illegal commerce
Payouts or collections related to high-risk or prohibited industries
Circumventing compliance with state or federal regulations
We reserve the right to report any suspicious activity to law enforcement or financial regulatory bodies.
5. Platform Usage for Sweepstakes Operators (“Brands”)
Sweepstakes operators must adhere to the following rules:
Clearly post sweepstakes rules including eligibility, odds, and free entry options.
Operate skill-based games that are legal within the jurisdictions they serve.
Provide customer service to end users.
Keep detailed and accurate payout records.
Use Pandora Pay only for transactions directly tied to player winnings or account loading.
Respond to compliance requests within 48 hours.
Brands will be assigned a Brand Support Consultant (BSC) to assist in onboarding, technical integration, and account servicing.
6. Fees, Charges, and Limits
Pandora Pay may charge the following (non-exhaustive) fees:
Type :
Transaction Fee
Withdrawal Fee
Chargeback Fee
Brand Onboarding Fee
Description :
% per transfer
Flat fee or %
Fixed fee per reversal
One-time or recurring
Frequency :
Per transaction
When withdrawing funds
When a chargeback occurs
Upon brand setup
We may also impose transaction limits to mitigate risk and comply with legal requirements:
-Daily, weekly, or monthly transaction limits
-Brand-specific volume caps
-Holding periods on large deposits or withdrawals
Fee schedules are posted in your dashboard and subject to change with 7-day notice unless due to urgent regulatory updates.
7. Transaction Processing
All transactions processed via Pandora Pay are considered final unless:
A reversal is requested by a bank or payment processor due to error or fraud.
Pandora Pay intervenes based on dispute resolution or legal request.
The transaction was made under a false or misleading account.
We do not guarantee the reversal of funds once transmitted unless fraud or violation is proven.
8. Refunds, Disputes & Chargebacks
Disputes between Users and Brands must be handled internally first. Pandora Pay will intervene only under the following conditions:
Fraud is reported and substantiated with documentation.
A chargeback request is filed by the bank of record.
A violation of these Terms or relevant sweepstakes/gaming laws is confirmed.
We may withhold or reverse funds pending investigation. Brands may be responsible for chargeback fees or penalties if found at fault.
9. Account Suspension, Freezing, or Termination
Pandora Pay may freeze or terminate your account without prior notice if:
Fraud or suspicious activity is detected
You fail to comply with KYC/AML requirements
You engage in activity that places Pandora Pay or its partners at risk
Regulatory requirements demand action
Any frozen funds will remain in custody until the matter is resolved or a regulatory agency provides direction.
10. Customer Support and Brand Services
Each Brand will be assigned a dedicated Brand Support Consultant (BSC) available during business hours (M–F, 9AM–5PM EST). The BSC will:
Assist with onboarding, compliance, and system use
Troubleshoot transaction or payout issues
Provide quarterly reviews and updates
Users may contact Pandora Pay support through the Support Center, email, or designated help lines.
11. Taxes and Reporting
Users and Brands are solely responsible for determining and reporting any taxes that apply to the use of Pandora Pay, including but not limited to:
Income or winnings received
Business revenue processed
1099 reporting (for U.S. users)
Pandora Pay may issue 1099-K forms as required by law for Users or Brands exceeding federal reporting thresholds.
12. Data Security and Privacy
We take data privacy seriously. Your information is protected using:
Bank-level AES encryption
Firewalls and intrusion detection systems
Multi-factor authentication
Routine security audits
See our Privacy Policy for full details on how your information is collected, stored, and used.
13. Intellectual Property
All content, software, and technology used by Pandora Pay are the intellectual property of Pandora Pay or its licensors. You may not copy, modify, reverse-engineer, or use the platform in any unauthorized manner.
14. Updates to Terms
Pandora Pay may modify these Terms at any time. You will be notified through email or in-app messaging. Continued use of the platform after changes implies agreement with the new Terms.
15. Indemnification
You agree to indemnify, defend, and hold harmless Pandora Pay, its owners, employees, and affiliates from any claim, damage, loss, or expense arising out of:
Your violation of these Terms
Your misuse of the Services
Any breach of law or regulation by you or your brand
16. Limitation of Liability
To the maximum extent permitted by law:
Pandora Pay is not liable for indirect, incidental, punitive, or consequential damages.
Total liability shall not exceed the fees paid by you in the 90 days preceding a claim.
We make no guarantees regarding uninterrupted access or service availability.
17. Governing Law and Dispute Resolution
These Terms are governed by the laws of the State of South Carolina. All disputes shall be resolved by binding arbitration in Richmond County, South Carolina, pursuant to the rules of the American Arbitration Association.
You waive the right to jury trial or class action participation.
18. Contact Information
Pandora Pay
Support Email: [email protected]
Support Hours: Monday–Friday, 9 AM – 5 PM EST
Website: pandorapay.app